Have Questions?

Here you can find the answers to the most common questions. If you can’t find what you are looking for, you can fill out the form on this page, or send us an e-mail to info@melrakki.com.

How large are the groups?

On our scheduled tours groups don’t exceed 8 persons. This way, we can make sure that every client gets the maximum care they deserve and everyone is comfortable during the tour.

Are children allowed on the tours?

The minimum age to join our tours is 6-years-old, as long as their shoes can fit into the
crampons. Usually the smallest size of shoes that fit our crampons is EUR 34/US 3. We offer reduced prices for children, who must be accompanied by a parent.

What should I wear for the tour?

Layers, layers, layers! In winter it is best to have a wool base layer, mid layer (wool sweater,
fleece or a down jacket) and outer shell layer, preferably wind and water proof. If possible, avoid cotton because it absorbs moisture and dries very slowly. Especially for the longer hikes, jeans are not a good choice. You will get cold in them very easily, and if they get wet on the glacier,
they will stay wet the whole time.
When it comes to footwear, you will need boots with ankle support for hiking on the glacier.

Do you operate the tours if it's raining?

Yes, we do! Our tours take place rain or shine! We only cancel our glacier tours if the glaciers are inaccessible or weather conditions are
dangerous. Rain doesn’t make conditions on the glacier any more dangerous, so plan to come prepared with a waterproof jacket.

What should I bring with me?

It is a good idea to have a small backpack. Sometimes, the weather in Iceland can be
unpredictable and can change every 10 minutes, so you might be putting layers on or taking
them off during the hike. It is good to have gloves and hat in your backpack even on a sunny
summer day.

Do I have to bring lunch?

Since we don’t provide food on our tours, we recommend you bring something to eat, especially for our longer tour. Don’t forget to bring a water bottle so you can refill it with pure glacial water!

I missed my tour. Can I get a refund?

Unfortunately, we do not offer refunds for missing a tour, we will do our best to reschedule you
for another tour.